Policy

Policies

Shipping

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Shipping time is Standard Australia Post delivery to your location from Sydney.

Returns, Exchanges & Refunds

Products can be returned if unopened and unused within 14 days of purchase. Returns can be shipped back to our warehouse once a Return Authority is given. Change of mind is accepted and restocking fee of 17.5% will be charged. Buyer or Customer Pay the return Shipping Cost.

Warranties

Product warranty claims can be made by emailing our sales department. A Return authority will be given and product to be assessed once returned. If found to be faulty, a replacement will be issued. If no replacement can be sourced. A full refund plus return shipping costs will be given.
Email sales@execab.com.au to start a return or warranty claim.